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General terms and conditions:

Contract

This internet information portal is established to inform companies and incorporated persons inside China, HongKong and Macao only. Fa. Sorg is making business with companies and incorporated persons only. If details are not mentioned in this general terms and conditions, the german HGB apply.

When you place an order to purchase a product from Fa. Sorg, we will send you an e-mail confirming receipt and invoice of your order. The contract is coming into force, after we received your payment at our bank latest 30 days after our confirmation receipt and invoice. In case you are unable to transfer the required money within 30 days after getting the confirmation receipt and invoice, please send us an order again to restart the procedure.

Availability

All items are offered subject to availability at the time of ordering and payment. If a product ordered is found to be out of stock, we will notify you as soon as possible. Orders are only accepted once the goods have been paid (see paragraph „contract“).

In case we are unable to dispatch your product within 14 days after we received your payment, we shall inform you by e-mail. You have the right to cancel your order, in case we are unable to dispatch within 21 days after your payment. The cancellation must be done in writing. In this case, we pay back the amount, we received on our account.

Pricing & Payments

All prices and offers are subject to availability. Prices are in Euro only. Because of bank fees in case of money transfers from China, we ask you to ensure your bank covers all bank fees. The bank fees at our german bank will be 12 Euro. This amounts must be added accordingly.

Customs

Customers outside Europe are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be. If unsure, please contact your local customs office for information. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

VAT Refunds on Exports from the EU (Retail Export Scheme)

As a purely internet-based mail-order company, Fa. Sorg is legally ineligible to participate in the VAT Retail Export Scheme, which reimburses VAT to customers when they purchase goods for personal export outside of the EU.

Only goods collected directly from our warehouse are eligible for VAT refunds on receipt of our original invoice and stamped at customs at point of exit and returned to us.

Warranty Claims

Every product comes with a 12-month manufacturer warranty. If any defect is found within this period, please return the item to Fa. Sorg for repair or replacement.

Events Beyond our Control

We cannot be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. Examples include but are not limited to: delays due to weather, strike of transportation personnel, transportation accidents, riots, war, etc. This does not affect your statutory rights.

We cannot be held responsible for any misuse of the offered products. Only the intended use is legal.

Our Company Details

This information portal is operated by Rainer Sorg. This internet portal is established to inform companies and incorporated persons inside China, HongKong and Macao only.

The applicable law: german HGB.

Rainer Sorg

Hasenkoppel 22

23730 Neustadt

Germany

Monday to Friday 9:00 am – 05:00 pm
Email: rainer_sorg@web.de
Tel: +49-162-282-1831 (english or german language)

Company registered in Germany:

Ust-Id-Nr: DE258979544

Steuernummer: 25/097/00620

All rights reserved, at arms lenght

Impressum:

Dieses Informations-Portal wird von Rainer Sorg betrieben. Es richtet sich ausschließlich an Firmen in China, HongKong und Macao. Das anwendbare Recht ist das deutsche HGB.

Rainer Sorg

Hasenkoppel 22

23730 Neustadt

Deutschland

Montag bis Freitag 9:00 – 17:00 Uhr

Tel: ++49-162-282-1831

e-mail: rainer_sorg@web.de

Ust-Id-Nr: DE258979544

Steuernummer: 25/097/00620

Alle Rechte vorbehalten, auf Armes Länge

Haftung für Inhalte

Als Diensteanbieter sind wir gemäß § 7 Abs.1 TMG für eigene Inhalte auf diesen Seiten nach den allgemeinen Gesetzen verantwortlich. Nach §§ 8 bis 10 TMG sind wir als Diensteanbieter jedoch nicht verpflichtet, übermittelte oder gespeicherte fremde Informationen zu überwachen oder nach Umständen zu forschen, die auf eine rechtswidrige Tätigkeit hinweisen. Verpflichtungen zur Entfernung oder Sperrung der Nutzung von Informationen nach den allgemeinen Gesetzen bleiben hiervon unberührt. Eine diesbezügliche Haftung ist jedoch erst ab dem Zeitpunkt der Kenntnis einer konkreten Rechtsverletzung möglich. Bei Bekanntwerden von entsprechenden Rechtsverletzungen werden wir diese Inhalte umgehend entfernen.

Haftungsausschluss
Für Richtigkeit, Vollständigkeit und Aktualität der Daten und Informationen wird keine Gewähr übernommen. Eine Haftung, insbesondere für eventuelle Schäden oder Konsequenzen, die aus der Nutzung des Angebotes entstehen, ist ausgeschlossen. Die Fa. Sorg ist nicht für die Inhalte von Websites verantwortlich, auf die direkt oder indirekt per Link verwiesen wird. Die straf- und zivilrechtliche Verantwortung liegt beim jeweiligen Anbieter.